"Our solution transformed the patient experience by streamlining appointment scheduling, reducing wait times, and improving accessibility to healthcare services."
John Doe
CEO
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Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
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Get the detailed case study
Lorem
Lorem Ipsum
Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
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ENGAGEMENT
To ensure scalability, efficiency, and seamless integration, we structured our project with:
Team Composition
7 members
Project Timeline
4 months
Overview
About the Client
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MediCare+ is a digital healthcare platform that connects patients and doctors for virtual consultations, symptom analysis, and prescription management. The platform serves over 100,000 active users across the U.S.
Mission
“To make high-quality healthcare accessible, efficient, and patient-friendly through technology.”
Core Offerings
“To make high-quality healthcare accessible, efficient, and patient-friendly through technology.”
- Virtual Consultations: Secure video calls with licensed healthcare professionals.
- AI Symptom Checker: Smart diagnosis tool for early illness detection.
- 24/7 Appointment Scheduling: Instant booking with verified doctors.
- EHR Integration: Secure storage of medical records for easy access.
The Challenge
Pain Points
- Complex Appointment Booking Process: The scheduling process had 6 steps, leading to a 45% drop-off rate.
- Double Bookings & Schedule Conflicts: Doctors frequently received overlapping appointments, frustrating both patients and practitioners.
- Delayed Notifications & Reminders: Patients received late reminders, causing missed appointments and cancellations.
Business Impact
- 25% decrease in patient engagement due to a frustrating booking experience.
- Support tickets increased by 40% from patients struggling with rescheduling.
- Revenue loss from no-show appointments, reducing operational efficiency.
Our Approach
UX/UI Redesign for Better Engagement
To address the inefficiencies in appointment scheduling and patient management, we began with in-depth research to understand both patient frustrations and healthcare provider challenges. Based on our findings, we designed an intuitive system that streamlines bookings, minimizes wait times, and enhances accessibility.
Backend Optimization for Real-Time Scheduling
For development, we utilized React Native to ensure seamless cross-platform functionality, integrating an AI-driven chatbot for instant patient support. Security was a top priority, so we implemented HIPAA-compliant encryption to protect sensitive medical data.
Python
React
Impact and Result
Our solution transformed the patient experience by streamlining appointment scheduling, reducing wait times, and improving accessibility to healthcare services.
- 60% reduction in scheduling errors due to real-time sync.
- 2x increase in appointment bookings with the simplified UI.
- 35% fewer customer support tickets related to scheduling issues.
- 30% increase in patient retention after improving the booking experience.
Get the detailed case study
"To address the inefficiencies in appointment scheduling and patient management, we began with in-depth research to understand both patient frustrations and healthcare provider challenges. Based on our findings, we designed an intuitive system that streamlines bookings, minimizes wait times, and enhances accessibility."
John Doe
CEO
01/02
